Product question library
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Setup, use, care, and troubleshooting information stays grouped by product. For issues that need photos or order details, use after-sales support.
Product support
Rechargeable Gold Wall Sconces
A pair of rechargeable gold-finish wall sconces with fabric shades, removable magnetic light heads, remote dimming, three light tones and a timer.
Does this light need hardwiring?
This rechargeable sconce is designed to mount without hardwiring. Check the included instructions and your wall surface before installation.
Can I adjust the light?
Yes. Use the remote to adjust brightness, choose warm, natural, or cool light, and set the timer. See the included manual for operating steps.
Where can I find the correct manual?
Open the WX-12 assembly and user manual from the product help center. If your lamp differs from the illustrations, contact support with a product photo before following the installation steps.
Product support
Rechargeable Wall Sconces
Rechargeable wall lighting with adjustable direction, brightness, and color temperature, without hardwiring.
Does it need electrical wiring?
No. The sconces use rechargeable batteries and mount with screws.
Can I change brightness and color temperature?
Yes. Both are adjustable using the remote or fixture controls.
Where can I get the manual?
Contact support with the product name and your order details so we can help you find the correct instructions.
Product support
Electric Can Opener
A compact, battery-operated can opener with single-button control and a side-cutting design for most food cans.
Are batteries included?
No. Four AA alkaline batteries are required.
Will it open every kind of can?
It's designed for most standard food cans, not soda cans.
Does it stop automatically?
No. Press the button again to stop it.
Product support
Adjustable Vinyl Record Holder
An adjustable wooden record holder that keeps your favorite albums visible, accessible, and easy to browse.
How many records does it hold?
Up to 60 standard 12-inch LPs. Thicker sleeves take more space.
Do I need tools?
No. Fit the base plate into the two brackets and adjust their spacing.
Can I store other items?
Yes. The holder can also organize books, magazines, and folders.
Product support
Wall-Mounted Hanger
A wall-mounted shelf and hook system that brings coats, bags, hats, and keys together while keeping the floor clear.
Where can I find installation instructions?
You can view the product manual, installation video, and PDF download from this QR manual page. The manual includes installation steps and important safety checks.
What should I check before installation?
Review the manual, confirm the mounting surface is suitable, check that all parts are present, and use appropriate tools and fasteners for your wall type.
What if a part is missing?
Please contact support with your product name, purchase details, and a photo of the included parts so we can help verify the issue.
How do I contact support?
Use the contact page or email the support address listed on this site. Include photos and order details when possible for faster assistance.
Product support
Portable Bottle Humidifier
A compact bottle humidifier designed for compatible 28 mm water bottles, at your desk, bedside, in the car, or on the go.
Does this humidifier include a water tank?
No. This humidifier is designed to turn a standard 28 mm water bottle into a personal humidifier.
What bottle size is compatible?
It is compatible with standard 28 mm bottle openings. It is not compatible with 50 mm bottle openings.
How portable is the humidifier?
The unit is compact and travel friendly. The body length is about 12 cm, making it easy to carry for minimalist travel, desk use, car use, or bedside use.
How is the product powered?
It uses USB-C power and can be connected to a laptop, power bank, or wall adapter.
Can I use it in a car?
Yes. It is designed for portable and car humidifier use to help keep your driving environment more comfortable.
Is it quiet enough for sleeping?
Yes. The working noise is very low at about 23 dB, quieter than normal conversation, so it is suitable for night use.
Will the mist wet my desk?
Keep the humidifier away from wooden furniture, paper, and electronics to prevent moisture damage from misting. Wipe away any condensation promptly.
Does the humidifier shut off automatically?
Continuous mist turns off automatically after 2 hours, and intermittent mist turns off automatically after 6 hours. These timers do not replace the safety instruction: never operate the humidifier without water.
What spray modes does it have?
After long-pressing the button to turn it on, the default mode is continuous mist and it will automatically turn off after 2 hours. Press again for intermittent mist, which sprays for 3 seconds and pauses for 3 seconds. Press a third time to turn off mist and light.
How do I turn the light on or off?
Quickly double-click the button to turn on the light. Quickly double-click again to turn the light off.
Can I add essential oils?
No. Do not add oily essential oils or use any oily liquid with this product.
Can I rinse the device under a faucet?
No. Do not rinse the device directly under tap water.
Can it run without water?
No. Do not operate the product without water or allow it to dry burn.
Can children use it by themselves?
Children under 10 years old should not use this product without supervision.
Can I disassemble the humidifier?
No. Do not disassemble the product, as this may cause leaking or damage.
What should I do if there is no mist after turning it on?
Gently shake or tap the product to release trapped air inside.
What does the charging indicator mean?
The red light flashes while charging. When fully charged, the red light stays on.
Is condensation around the nozzle a leak?
No. Condensation around the nozzle is normal. Wipe it dry with a cloth.
How often should I replace the filter cotton?
Replace the filter cotton every 2–3 months, or when mist output decreases noticeably. Remove the silicone plug at the bottom to replace it. Before installing a new filter cotton, soak it in water for 3–5 minutes until fully saturated. If it is not soaked first, it may not absorb water or produce mist.
What if I lose the bottom silicone plug when replacing the filter cotton?
Do not lose the silicone plug during replacement. Without this plug, the filter cotton cannot be fixed properly.
General support
Before you contact us
Do GISTAR products include after-sales support?
GISTAR products come with one year of after-sales support. Send your product name, order details, and photos or a short video of the issue so our team can help. Amazon returns and refunds follow the terms of your order; one year of brand support does not extend the return window.
How do I identify the correct product?
Use the product name shown on the packaging, order record, product label, or manual. If you are unsure, send clear photos of the product and packaging to support.
Can I ask for help without an order number?
Yes. An order number can help with a purchase-related request, but you can still ask an installation, use, care, or identification question without one.
What should I include when asking for help?
Include the product name, purchase channel, clear photos or video, and a short description of what happened.
How long does support usually take?
Most complete requests receive a reply within 1-2 business days during the working hours shown in the website footer.