Delivery, made clear
Check delivery dates, shipping charges, and available options on Amazon for your item and address.
Check your Amazon order (opens Amazon in a new tab)GISTAR products come with one year of after-sales support. Send your product name, order details, and photos or a short video of the issue so our team can help. For Amazon returns or refunds, check your order's eligibility and deadline separately.
Selected productRechargeable Wall Sconces
Before you submit
Help us understand the product and the issue.
- Product name and purchase channel
- Order number or proof of purchase when available
- Photos of the product, packaging, parts, or mounting area
- A short description of what happened and the outcome you need
How it works
Three steps, from request to next step.
- 01
Submit the essentials
Share the product name, purchase channel, order details when available, and clear photos or video of the issue.
- 02
Support confirms the request
Our team reviews the information, asks any necessary follow-up questions, and confirms the applicable purchase or product terms.
- 03
Receive the next step
Depending on the confirmed issue and applicable terms, the next step may be guidance, part verification, replacement support, or the Amazon return process.
Shopping & product support
Good to know.
Easy to find.
Shop through our Amazon product links. Come back to GISTAR for product guidance and after-sales questions.
Returns & refunds
For Amazon purchases, check Your Orders for return eligibility, the return window, and the available next steps.
View Amazon return guidance (opens Amazon in a new tab)Buy on Amazon
Our product links take you to Amazon. Review the seller, total price, and payment options there before ordering.
Explore productsWe are here to help
Questions about your product? Email support@gistarvip.com with your model, order details, and a description of the issue.
Email GISTARClear product guidance
Find available manuals, setup steps, care guidance, and common questions. Cannot find your product? Contact our team.
Find product help1-year after-sales support
GISTAR products come with one year of after-sales support. Send your product name, order details, and photos or a short video of the issue so our team can help. This does not extend Amazon's return window or guarantee a refund or replacement.
Submit a support requestFor purchases made on Amazon, delivery, payment, returns, and refunds are subject to the listing, seller, and order terms. GISTAR support does not replace Amazon's order or refund process. Read Amazon's return policy (opens in a new tab).